Last Updated: [25 May 2026]

This Privacy Policy describes how HydroChill™ (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
• Device Information: IP address, web browser version, time zone, cookie information, what sites or products you view, log data, and how you interact with our website.
• Order Information: Name, billing address, shipping address, payment information (including credit card numbers or local payment gateway details), email address, and phone number.
• Customer Support Information: Any information you provide to us during your communication with our support channels.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
• To fulfill contracts and process your orders.
• To screen orders for potential risk or fraud.
• To provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above.
• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
• We use tracking tools and pixels (like Meta/Facebook Pixel, Google Analytics) to deliver targeted advertisements or marketing communications we believe may be of interest to you.

4. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

5. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

6. Your Rights (GDPR / CCPA Compliance)

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete the personal data we hold about you. If you would like to exercise any of these rights, please contact us through the contact information below.

7. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hyrdrochill.tm@gmail.com.